Contact BioSerenity for a medical device complaint :
Dear Customers, Dear Users,
We would like to inform you that the headquarters of our company, a legal manufacturer of medical devices, will be relocating as of January 1, 2025.
Our new address is as follows:
BioSerenity Medical Devices Group
8 rue Jean Antoine de Baïf
75013 PARIS
FRANCE
However, we would like to inform you that all email addresses, phone numbers, website, and URL links remain unchanged.
If you have a complaint about our medical devices Neuronaute and IceCap, please contact us at the following addresses:
- For complaints in Europe, please send an e-mail to: support.neuro@bioserenity.com
- For complaints in the United States, please send an e-mail to: eegsupport@bioserenity.com
Please include in your email the following information:
- Complaint made by : Patient, Client (Provider), Client (External Technician)
- Date Problem Occurred
- Device Type
- Device Serial Number/Model Number (if you don’t know please mention “Unknown”)
- Device Lot Number (if you don’t know please mention “Unknown”)