Contact BioSerenity for a medical device complaint :
Dear Customers, Dear Users,
Please note that since January 1st, 2025 the headquarters of our company, legal manufacturer of medical devices, is relocated.
Our new address is
BioSerenity Medical Devices Group
6/8 rue Jean Antoine de Baïf
75013 PARIS
FRANCE
However, we would like to inform you that all email addresses, phone numbers, website, and URL links remain unchanged.
If you have a complaint about our medical devices Neuronaute and IceCap, please contact us at the following addresses:
- For complaints in Europe, please send an e-mail to: support.neuro@bioserenity.com
- For complaints in the United States, please send an e-mail to: eegsupport@bioserenity.com
Please include in your email the following information:
- Complaint made by : Patient, Client (Provider), Client (External Technician)
- Date Problem Occurred
- Device Type
- Device Serial Number/Model Number (if you don’t know please mention “Unknown”)
- Device Lot Number (if you don’t know please mention “Unknown”)