Contact BioSerenity for a medical device complaint :
Legal manufacturer of medical devices :
BioSerenity Medical Devices Group
20, rue Berbier du Mets
75013 PARIS
FRANCE
If you have a complaint about our medical devices such as Accusom, Neuronaute, IceCap or Cardioskin, please contact us at the following addresses:
- For complaints in Europe, please send an e-mail to: support.neuro@bioserenity.com
- For complaints in the United States, please send an e-mail to: eegsupport@bioserenity.com
Please include in your email the following information:
- Complaint made by : Patient, Client (Provider), Client (External Technician)
- Date Problem Occurred
- Device Type
- Device Serial Number/Model Number (if you don’t know please mention “Unknown”)
- Device Lot Number (if you don’t know please mention “Unknown”)
Please use one the following email address to contact us :
For patient or research participant : research@bioserenity.com
For sales : us-sales@bioserenity.com
For compliance inquiries : us-compliance@bioserenity.com
For any other information : us-info@bioserenity.com