{"id":4770,"date":"2024-09-16T17:53:25","date_gmt":"2024-09-16T16:53:25","guid":{"rendered":"http:\/\/bioscom.onpressidium.com\/plainte\/"},"modified":"2026-03-06T10:43:10","modified_gmt":"2026-03-06T09:43:10","slug":"plainte","status":"publish","type":"page","link":"https:\/\/bioserenity.com\/fr\/plainte\/","title":{"rendered":"Plainte"},"content":{"rendered":"<h2>Contactez BioSerenity pour une plainte concernant un dispositif m\u00e9dical :<\/h2>\n<p>Chers clients, chers utilisateurs,<\/p>\n<p>Nous vous informons que le si\u00e8ge de notre soci\u00e9t\u00e9, fabricant l\u00e9gal de dispositifs m\u00e9dicaux a d\u00e9m\u00e9nag\u00e9 le 1er janvier 2025.<br \/>Notre nouvelle adresse est la suivante :<\/p>\n<p><strong><em>Groupe BioSerenity Medical Devices<br \/><\/em><\/strong><em>6\/8 rue Jean Antoine de Ba\u00eff<br \/><\/em><em>75013 PARIS<br \/><\/em><em>FRANCE<\/em><\/p>\n<p>Toutefois, nous tenons \u00e0 vous informer que toutes les adresses \u00e9lectroniques, les num\u00e9ros de t\u00e9l\u00e9phone, le site web et les liens URL restent inchang\u00e9s.<\/p>\n<p>Si vous avez une plainte \u00e0 formuler concernant nos dispositifs m\u00e9dicaux Neuronaute et IceCap, veuillez nous contacter aux adresses suivantes :<\/p>\n<ul>\n<li>Pour les plaintes en Europe, veuillez envoyer un e-mail \u00e0 : <a href=\"mailto:support.neuro@bioserenity.com\">support.neuro@bioserenity.com<\/a><\/li>\n<li>Pour les plaintes d\u00e9pos\u00e9es aux \u00c9tats-Unis, veuillez envoyer un courrier \u00e9lectronique \u00e0 : <a href=\"mailto:eegsupport@bioserenity.com\">eegsupport@bioserenity.com<\/a><\/li>\n<\/ul>\n<p>Veuillez inclure dans votre courriel les informations suivantes :<\/p>\n<ul>\n<li>Plainte d\u00e9pos\u00e9e par : Patient, Client (Prestataire), Client (Technicien externe)<\/li>\n<li>Date de survenance du probl\u00e8me<\/li>\n<li>Type d&rsquo;appareil<\/li>\n<li>Num\u00e9ro de s\u00e9rie\/num\u00e9ro de mod\u00e8le de l&rsquo;appareil (si vous ne le connaissez pas, veuillez indiquer \u00ab\u00a0Inconnu\u00a0\u00bb)<\/li>\n<li>Num\u00e9ro de lot de l&rsquo;appareil (si vous ne le connaissez pas, veuillez mentionner \u00ab\u00a0Inconnu\u00a0\u00bb)<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Contactez BioSerenity pour une plainte concernant un dispositif m\u00e9dical : Chers clients, chers utilisateurs, Nous vous informons que le si\u00e8ge de notre soci\u00e9t\u00e9, fabricant l\u00e9gal de dispositifs m\u00e9dicaux a d\u00e9m\u00e9nag\u00e9 le 1er janvier 2025.Notre nouvelle adresse est la suivante : Groupe BioSerenity Medical Devices6\/8 rue Jean Antoine de Ba\u00eff75013 PARISFRANCE Toutefois, nous tenons \u00e0 vous [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4770","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - 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