{"id":4768,"date":"2024-09-16T17:53:25","date_gmt":"2024-09-16T16:53:25","guid":{"rendered":"http:\/\/bioscom.onpressidium.com\/reklamation\/"},"modified":"2026-03-06T10:43:11","modified_gmt":"2026-03-06T09:43:11","slug":"reklamation","status":"publish","type":"page","link":"https:\/\/bioserenity.com\/de\/reklamation\/","title":{"rendered":"Reklamation"},"content":{"rendered":"<h2>Kontaktieren Sie BioSerenity f\u00fcr eine Beschwerde \u00fcber ein Medizinprodukt:<\/h2>\n<p>Liebe Kunden, liebe Benutzer,<\/p>\n<p>Wir m\u00f6chten Sie dar\u00fcber informieren, dass der Hauptsitz unseres Unternehmens, eines legalen Herstellers von Medizinprodukten, ab dem 1. Januar 2025 umziehen wird.<br \/>Unsere neue Adresse lautet wie folgt:<\/p>\n<p><strong><em>BioSerenity Gruppe f\u00fcr medizinische Ger\u00e4te<br \/><\/em><\/strong><em>6\/8 rue Jean Antoine de Ba\u00eff<br \/><\/em><em>75013 PARIS<br \/><\/em><em>FRANKREICH<\/em><\/p>\n<p>Wir m\u00f6chten Sie jedoch darauf hinweisen, dass alle E-Mail-Adressen, Telefonnummern, Websites und URL-Links unver\u00e4ndert bleiben.<\/p>\n<p>Wenn Sie eine Beschwerde \u00fcber unsere Medizinprodukte Neuronaute und IceCap haben, wenden Sie sich bitte an die folgenden Adressen:<\/p>\n<ul>\n<li>F\u00fcr Beschwerden in Europa, senden Sie bitte eine E-Mail an: <a href=\"mailto:support.neuro@bioserenity.com\">support.neuro@bioserenity.com<\/a><\/li>\n<li>F\u00fcr Beschwerden in den Vereinigten Staaten senden Sie bitte eine E-Mail an: <a href=\"mailto:eegsupport@bioserenity.com\">eegsupport@bioserenity.com<\/a><\/li>\n<\/ul>\n<p>Bitte geben Sie in Ihrer E-Mail die folgenden Informationen an:<\/p>\n<ul>\n<li>Beschwerde eingereicht von: Patient, Kunde (Anbieter), Kunde (externer Techniker)<\/li>\n<li>Datum des Auftretens des Problems<\/li>\n<li>Ger\u00e4tetyp<\/li>\n<li>Seriennummer\/Modellnummer des Ger\u00e4ts (wenn Sie sie nicht kennen, geben Sie bitte &#8222;Unbekannt&#8220; an)<\/li>\n<li>Ger\u00e4te-Losnummer (wenn Sie sie nicht kennen, geben Sie bitte &#8222;Unbekannt&#8220; an)<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Kontaktieren Sie BioSerenity f\u00fcr eine Beschwerde \u00fcber ein Medizinprodukt: Liebe Kunden, liebe Benutzer, Wir m\u00f6chten Sie dar\u00fcber informieren, dass der Hauptsitz unseres Unternehmens, eines legalen Herstellers von Medizinprodukten, ab dem 1. Januar 2025 umziehen wird.Unsere neue Adresse lautet wie folgt: BioSerenity Gruppe f\u00fcr medizinische Ger\u00e4te6\/8 rue Jean Antoine de Ba\u00eff75013 PARISFRANKREICH Wir m\u00f6chten Sie jedoch [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4768","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Reklamation - BioSerenity<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bioserenity.com\/de\/reklamation\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reklamation\" \/>\n<meta property=\"og:description\" content=\"Kontaktieren Sie BioSerenity f\u00fcr eine Beschwerde \u00fcber ein Medizinprodukt: Liebe Kunden, liebe Benutzer, Wir m\u00f6chten Sie dar\u00fcber informieren, dass der Hauptsitz unseres Unternehmens, eines legalen Herstellers von Medizinprodukten, ab dem 1. 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